All products offered for sale in the Wearhug.com e-boutique are available. If you wish to order a large quantity of a specific product, please contact us via e-mail (hello@wearhug.com).

To ensure your web experience is as enjoyable as possible, we recommend using the latest version of your browser. If you access our website using an older version, we cannot guarantee that all features will function correctly. Please note that your browser must accept cookies, be SSL compliant, and have standard browsing mode enabled. Wearhug.com currently does not support incognito mode (private browsing).

Each product has been photographed with great attention to detail, and the colors shown are intended to accurately represent each product. However, due to differences in monitor display settings, it is possible for colors to vary slightly from screen to screen.

Please contact us via email.

Please contact us as soon as possible via email (hello@wearhug.com). Orders containing personalized products cannot be changed or canceled after being placed.

After you place your order, there may be a short delay before you receive your order summary. We also recommend checking your "Junk" (Spam) folder, as the message may have been directed to another folder depending on your email settings. If you still have not received an email, please contact us.

The products you purchase are carefully delivered in our special HuG box.

Before the payment step, you can add a blank card or a card with a printed message to your order, as well as an invoice without a price indicated.

If the title, surname, or first name in the billing information differs from the delivery information, the order will be considered a "gift".

Even if your billing information is the same as your delivery information, please contact us to request an invoice without the price showing.

A gift can be exchanged for an item of equal or greater value, provided it is accompanied by a gift receipt (no invoice or price stated). The price difference must be paid at the time of exchange. For online orders, you can obtain a free (prepaid) return shipping label through your account on our website or contact us.

Delivery is free for purchases of 3000 TL or more.

Orders are shipped Monday through Friday, excluding public holidays.
You will be notified once the products have been handed over to shipping.

To track your order, you can use the order number previously provided to you via the "Ship and track" page at the bottom of the website and contact us at any time.

Returns of unused and undamaged products are free of charge.

You can only pay for your purchases with a credit or debit card. IYZICO infrastructure is used as the payment gateway.

Except for personalized products, returns or exchanges will be accepted if returned within thirty (30) days from the delivery date, in their original condition and packaging.

In case of exchange or return, free returns and exchanges can be made using the return code that we will provide to you.

Gifted items can be exchanged for an item of equal or higher value with a gift card or receipt. If you have any questions, you can contact us.

We aim to process returns within 7 to 10 business days from the date they are received by us. You will receive a confirmation email once the process is complete.

Access your information at any time, from all your devices:

• Go to your cart
• Manage your address book and preferred store location
• Request a return or (free) exchange for your order
• Browse your order history and download relevant invoices
• Manage your newsletter subscription
• Update your personal data

Click on the "Your Account" option in the top right corner of the Wearhug.com website, then click on the "Forgotten your password?" link. After entering the email address associated with your account, an email will be sent to you allowing you to reset your password.

Simply log in to the "your account" section and navigate the menu on the right to:

change the email address and/or password associated with your account
edit or delete registered addresses
manage your newsletter subscriptions...
To delete your Hermes.com account, please contact Customer Service by phone or email via the "Contact us" page.

For now, HuG products can only be purchased at wearhug.com.

We recommend frequently checking our website and local store. You can also contact us to review available products.

You can search our site by entering your request in the "search for a product" field located in the upper left corner of your screen. Our Customer Services department will be happy to assist you.

Our enamel bracelets are available in several sizes that correspond to a bracelet's diameter. Bracelets are available in 65 mm and 70 mm versions, as well as in a 62 mm version for some models. The Clic Clac and Clic H bracelets are available in small (PM = 6 cm) and large (GM = 6.5 cm).

Belts are sized in centimeters. In order to determine your Hermès belt size, we recommend measuring one of your own belts from the base of the tongue to the hole you use most. You can also measure your waist circumference at the point where you normally position your belts. For example, if your waist measures 85 cm, your Hermès belt size would be 85.

The HuG newsletter is a way to easily keep up to date with our latest news.

We promise to keep the frequency of our emails low, and to never share your email address with third parties.

You can subscribe directly by clicking the “stay informed” link on Wearhug.com. If you have a Wearhug.com account, you can manage your newsletter subscription in the relevant section of your customer account.

You can easily unsubscribe at any time:

By managing your newsletter subscription in your Wearhug.com account;
By clicking the "unsubscribe" link included in every promotional email we send you;

It may take a few days for your request to be fully effective, meaning you may still receive promotional messages for a few days after unsubscribing.

Hug silk products are manufactured in production facilities in Bursa. All our products are made of 100% pure silk.

Cookies section.

The Hug website uses Shopify servers and still implements security measures to protect the personal information you provide from unauthorized access and use. However, please note that no data transmission over the internet is 100% secure, and any information shared online can potentially be collected and used by individuals other than the intended recipient.